European Delivery Information
Please be aware that due to Brexit we are seeing complexities at the boarders. Extra paperwork and regulations are resulting in delays.
Any customs, taxes and administration charges applying to your order will be your responsibility - you will receive an email from the courier company delivering your order.
Please check your spam folders in case customs invoices end up there.
If you refuse your parcel or the storage limit expires at the local courier depot (this is usually 7 days but often less) your parcel will be returned to us. Once it arrives back you can chose to pay to have it redelivered or we will minus the original delivery cost and any return costs plus a £20 administration fee from your refund.
Please note this is only affecting EU countries.
Thank you in advance for your support.
We deliver in the UK, to Europe, and selected other countries worldwide.**
We aim to dispatch your parcel within 24 hours of your order. Larger items may take a little longer, we aim to dispatch within 48 hours.
**If you live somewhere we don't currently deliver we'd be very happy to arrange a special delivery if we can, so please get in touch and we'll see what we can do; firstname.lastname@example.org.
Orders over £25 – Free
Orders under £25 – £3.50
We expect delivery to take 2-4 days from date of dispatch.
Large packages are normally sent using a courier service. We will email you with a tracking number when your parcel is on its way to you.
If you parcel doesn’t arrive within 5 days please let us know – email@example.com
Europe and Worldwide
European Standard Delivery – £9.50
Worldwide Delivery – from £9.50
Our European Standard Delivery normally equates to one or two of our larger textile items (sleeping bags, bumpers etc), plus a few smaller textile items or smaller toys (bibs, muslins, teethers, cars etc). This is calculated at checkout.
For larger items, or multiple items, our European delivery price is based on the size and weight of your order. This is calculated at checkout.
You have to pay any applicable custom charges or import taxes.
We expect delivery to take 5-10 days from date of dispatch.
If your parcel doesn’t arrive within 10 days please let us know – firstname.lastname@example.org
European countries and territories we deliver to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden.
Please check the delivery address details you provided, these are included on the Order Acknowledgement email sent immediately after you placed your order.
Unfortunately we can’t be held responsible for items which do not reach you if you provided incorrect or incomplete address details. When we receive the order back we will refund the order minus any delivery costs associated with despatching the order to you and a £20 administration fee. Alternatively you can pay the delivery costs again to have it resent to you.